Provide high quality product-related services to customers and business partners.
Responsible to maintain an updated CRO sheet at all times.
Ensuring Customer Satisfaction, and delegate the reported issues to in charge and then to check customer’s content.
Proactively seek to identify customer needs and effective at cross-selling and referring leads to the appropriate channels for follow-up.
To be responsible for organizing customers’ visits for providing version control, training, and any required support by contacting the related resource.
Providing MenaITech management with periodic reports of CRO activities and surveys results.
To identify the new and existing projects and provide the clients with the needed permissions, create users in order to insert their points on Mena tracks, and contact the clients to take all the necessary data to fulfill the CRO sheet also to coordinate with AMC Dep.
Doing the KPI report for the CS team.
Dispatching the tickets from Mena tracks system.
Focus on VIP clients with all their related cases.