Careers

Want to be part of

MenaITech’s success?

Below is a list of our vacancies.

Customer Support and Service Quality Manager (#:32)

Qualifications:

  • At least 5 years of experience in B2B customer care with reputable software or Telecom company.
  • 2-3 years in managerial position in the field.
  • A bachelor degree in BA.
  • Excellent level of: communication and negotiation skills, time management, and conflict management.
  • Excellent command of Arabic and English, French is a plus.

Working Conditions:

Responsibilities:

  • Understand systems logic & business details.
  • Passion for quality assurance of end-user applications.
  • Experience diagnosing, reporting, tracking and resolving quality issues.
  • Ability to work at both detailed and abstract levels.
  • Ability to suggest problems solutions & alternatives creatively.
  • Ability to communicate clearly in writing, by phone, and in person.
  • Familiarity with QA tools and techniques, bug tracking systems, test design and execution (Working knowledge of some or all of the following quality assurance methods: case studies, unit, integration, regression, user interface automated testing.)
  • Refer to QC supervisor for conducting user acceptance testing to ensure the program can be used easily, quickly and accurately.
  • Recreating steps taken by the user to locate sources of problems.
  • Writing detailed documentation for the operation of the program by users.
  • Experience in testing web-based enterprise applications.
  • Responsible for checking all done new requirements on daily basis.
  • Document findings & notes on done requirements (Documents & snap shots).
  • Keep PSD teams aware of done requirements.
  • Document “New updates List” at the end of every release.
  • Comfort in working in a distributed team.
  • Ability to work under pressure & meet preset deadline according to the plan Attend necessary training courses.

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