At least 5 years of experience in B2B customer care with reputable software or Telecom company.
2-3 years in managerial position in the field.
A bachelor degree in BA.
Excellent level of: communication and negotiation skills, time management, and conflict management.
Excellent command of Arabic and English, French is a plus.
Understand systems logic & business details.
Passion for quality assurance of end-user applications.
Experience diagnosing, reporting, tracking and resolving quality issues.
Ability to work at both detailed and abstract levels.
Ability to suggest problems solutions & alternatives creatively.
Ability to communicate clearly in writing, by phone, and in person.
Familiarity with QA tools and techniques, bug tracking systems, test design and execution (Working knowledge of some or all of the following quality assurance methods: case studies, unit, integration, regression, user interface automated testing.)
Refer to QC supervisor for conducting user acceptance testing to ensure the program can be used easily, quickly and accurately.
Recreating steps taken by the user to locate sources of problems.
Writing detailed documentation for the operation of the program by users.
Experience in testing web-based enterprise applications.
Responsible for checking all done new requirements on daily basis.