Tips for Improving Remote Workplace CommunicationsMenaItech
As COVID-19 (coronavirus) continues to spread across the globe and the MENA region, the pandemic is radically redefining the way employees communicate and work. Prior to the outbreak, remote work was offered by some companies as a way to provide a more flexible lifestyle to their employees. However, in the wake of a rapidly spreading global pandemic, remote work has now become normal for many businesses.
While this significant change allows businesses to remain online and functioning as they weather this temporary crisis, it has also left organizations wondering how they can effectively communicate with their scattered teams. Now more than ever, employers need to remain flexible and responsive.
We’ve put together a few tips to help you manage workplace communications, not only to keep your remote employees productive and on task but also to help your employees feel engaged and connected.
Clarity is crucial for remote workers to be productive. The last thing you want is for your employees to start communicating across multiple or unapproved communication channels. Not only can this become confusing, but unapproved tools can also compromise confidentiality within your organization. Start simple by developing and implementing a remote work and communications policy. Once your team understands their new remote work expectations, you’ll all be on the same page and ready to conduct business remotely.
Whether onsite or remote, all workplace communications must remain consistent. From early morning meetings to daily project updates, the key is to remain consistent. It’s also important to ensure the chain of command remains intact. For example, if your employee is expected to gain approval from their team supervisor, they should not be emailing the project manager. Remote chain of command should remain the same as if your team was still working within the office.
Thanks to smart technologies and innovative communications platforms, employers have a wide variety of traditional and non-traditional methods to reach employees. From phone calls, text messages and emailing to video conferencing and remote work platforms, there is no shortage of communication tools for employers to keep their teams on task and productive. The key is to streamline your communications to ensure all of your employees are on the same page.
Leverage Innovative Technologies
As a manager or executive, it’s your responsibility to keep your team connected. This can prove challenging, especially if the majority of your team is accustomed to working in a physical office space. Innovative communication tools are a simple way to keep your entire team engaged. While text messages and emails provide a short-term solution, platforms such as Microsoft Teams are designed for long term communication and collaboration.
Video conferencing provides a great means for face-to-face communications while adhering to pandemic social distancing regulations. Although conducting a virtual meeting is not the same as meeting in-person, it does help to maintain employee relationships when your team is working remotely from multiple locations. When creating a communications schedule, it’s important to remain flexible but consistent. Create a daily check-in, and whenever possible try to make it face-to-face through video conferencing. It’s important for your employees to see you, and you need to see them. Services, such as Zoom and Google Team Hangouts, make virtual meetings very simple. The key is to find what works best for your organization and your employees.
As we navigate the COVID-19 pandemic, many workers are juggling their remote work while caring for or managing remote schooling for their children due to closures. It’s important to remain flexible and to allow your employees to take part in developing their temporary remote schedules. Start by reaching out to your employees to see what works best for organized meetings. This empowers your team by creating realistic expectations they can achieve and maintain.
When it comes to deadlines and productivity, it’s important to recognize your employees have a great deal going on in their lives. While this is not an excuse for not getting things done, it does change daily expectations. Punching the clock for eight hours a day may not be possible. Some employees may need to work in the early morning hours before their children wake up or into the evening. Trust your team and provide them the flexibility and freedom to get work done on a schedule that meets their needs and allows them to obtain their highest levels of productivity.
Focus on Outcomes
When communicating with a remote workforce, it’s important to focus on outcomes rather than activity. Realistically, it’s not possible to manage every aspect of work completed by your remote team. Similar to managing your employees in a traditional office space, it’s important to trust your team and their ability to perform their assigned tasks. Instead of focusing on activity or hours worked, focus on your team outcomes and measure their productivity accordingly.
At MenaITech, we offer our clients complete end-to-end human capital information technology solutions and services, including payroll and personnel management, HR dashboards, data and analytics, time and attendance, and many other services through web-based, mobile, and cloud technology. If the global pandemic has disrupted your organization, your company can remain operational and productive.
Contact a member of our team to learn more about how to leverage our solutions to streamline your operations and improve human capital with smart technology designed to empower employees and managers to drive growth and efficiency.