MenaITech Cloud Products
Designed to help you maximise the efficiency of every department in your organization.
Is an ITIL V3.0 certified service desk management system. It is an E-follow up solution that tracks customers & employees issues.
Starting from: 15$ / Technical User / Month
Benefits
- Automate business processes in multiple areas of the organization
- Act as a single Point of Contact, a central log of all incidents
- Increase productivity and ensure accountability
- Maintain control
- Increase customer satisfaction
- Increase quality
- Easy to use and deploy
Features
- ITIL 2011 compliant Service Desk Solution
- Multi Language Support
- Multi Project Management
- Access Rights Management
- SMS/Email Notifications
- Integration with Active Directory and Windows Domains
- User friendly
- Reduce costs for the customer due to its affordable prices
Differentiators
- The First Arabic ITIL Certified Service Desk solution
- Completely Web-based
- Comprehensive & Collaborative
- Support Multi Departments
Components
- Incident Management
- Request Fulfillment Management
- Service Level Management
- Service catalogue Management
- System Archiving
- Knowledgebase Management
- System Backup
- Dashboard
- Chat Management