MenaITech Cloud Products
Designed to help you maximise the efficiency of every department in your organization.
microsoft azure
computer

MenaCRM MenaLite MenaDMS MenaTracks
MenaTracks
Is an ITIL V3.0 certified service desk management system. It is an E-follow up solution that tracks customers & employees issues.
Starting from: 15$ / Technical User / Month

Benefits

  • Automate business processes in multiple areas of the organization
  • Act as a single Point of Contact, a central log of all incidents
  • Increase productivity and ensure accountability
  • Maintain control
  • Increase customer satisfaction
  • Increase quality
  • Easy to use and deploy

Features

  • ITIL 2011 compliant Service Desk Solution
  • Multi Language Support
  • Multi Project Management
  • Access Rights Management
  • SMS/Email Notifications
  • Integration with Active Directory and Windows Domains
  • User friendly
  • Reduce costs for the customer due to its affordable prices

Differentiators

  • The First Arabic ITIL Certified Service Desk solution
  • Completely Web-based
  • Comprehensive & Collaborative
  • Support Multi Departments

Components

  • Incident Management
  • Request Fulfillment Management
  • Service Level Management
  • Service catalogue Management
  • System Archiving
  • Knowledgebase Management
  • System Backup
  • Dashboard
  • Chat Management