mena tracks by menaitech

Benefits

• Automate business processes in multiple areas of the organization
• Act as a single Point of Contact, a central log of all incidents
• Increase productivity and ensure accountability
• Maintain control
• Increase customer satisfaction
• Increase quality
• Easy to use and deploy

Features

• ITIL 2011 compliant Service Desk Solution
• Multi Language Support
• Multi Project Management
• Access Rights Management
• SMS/Email Notifications
• Integration with Active Directory and Windows Domains
• User friendly
• Reduce costs for the customer due to its affordable prices

Differentiators

• The First Arabic ITIL Certified Service Desk solution
• Completely Web-based
• Comprehensive & Collaborative
• Support Multi Departments

Components

• Incident Management
• Request Fulfillment Management
• Service Level Management
• Service catalogue Management
• System Archiving
• Knowledgebase Management
• System Backup
• Dashboard
• Chat Management