Digitization in Human Resources with Dr. Bashar Hawamdeh

MenaITech is the MENA region’s top choice for HCIS services, with the main focus on quality and accuracy to bring about productivity and profit. With thousands of clients who have put their trust in MenaITech, we are proud to provide our unmatched services and impart our knowledge to those who are eager to learn more about how MenaITech has brought about revolutionary change to HCIS. Dr. Hawamdeh, founder and CEO of MenaITech, put so eloquently, that when customers’ needs change, so must the systems. 

In his webinar with EhrMA, Dr. Hawamdeh explained the need to discover what current HCIS were lacking to make MenaITech stand out. Localization is critical issue that many overlooked, yet MenaITech was one of the first to implement a localized system that was aligned with local tax laws and compliance policies. 

Dr. Hawamdeh explained differences between automation and digitization; automation is a thing of the past, but digitization allows HR teams to take crucial data and decisions, tie it with employee information such as evaluations, onboarding and training programs, and competencies and then link this information to one centralized platform, accurately managing time and attendance, payroll processing, and employee requests. 

As important as it is, HR should not solely focus on auditing salaries, but also shift its attention to digitizing career path and succession planning, training and development, and talent acquisition by using dashboards, KPIs and HR metrics which provide valuable insights for improvement. In this way, training needs are not based on guesswork, but recommended based on an analysis of an employee’s weaknesses. 

The purpose of putting HR in the front seat is to realize that human capital is the most valuable aspect of the business. HR is not a machine, meaning that they need to understand and respect the place where they work and its culture. When they know their roles and how to operate according to the best business practices, this ensures easier communication and management of crucial HR functions, such as defining job descriptions and competencies, determining strengths and weaknesses and allocating employees to the appropriate training programs.